Legal
Terms & Conditions
Last updated: August 2026
These Terms & Conditions apply to bookings and enquiries made with Pepi's Concierge Pty Limited (ABN 81 680 087 923) trading as Pepi's Concierge (“we”, “us”). By requesting a quote or confirming a booking, you agree to these terms to the extent permitted by law.
1. Booking acceptance
An enquiry is not a confirmed booking. A booking is accepted when we confirm it in writing (including email) after you accept a quote. We may decline bookings that we cannot safely or suitably fulfil.
2. Fares, GST and additional charges
Fares are generally quoted inclusive of GST unless otherwise stated. Before booking we confirm your fare or clearly identified estimate and known additional charges. Tolls, parking, airport access fees, venue access fees, extended waiting and similar costs may apply when incurred and, where known in advance, will be disclosed in your quote.
3. Changes, cancellations and no-shows
Please refer to our Cancellation & Refund Policy for cancellation windows, fees and no-show treatment. Specific commercial terms for your journey are confirmed in your quote. Nothing in these terms excludes non-excludable rights under the Australian Consumer Law.
4. Delays
We plan journeys carefully, but traffic, weather, airport operations and events outside our control may affect timing. Where flight details are provided for airport pickups, we use them to help manage collection timing. Additional waiting beyond any allowance confirmed in your quote may be chargeable.
5. Passenger conduct and vehicle care
Passengers must behave safely and respectfully. Smoking, vaping and consumption of illegal substances in vehicles are prohibited. Reasonable care of the vehicle is required. Cleaning or damage costs arising from passenger conduct may be charged at cost recovery, as notified where practicable.
6. Luggage, child restraints and accessibility
Passenger numbers, luggage and any child restraint or accessibility requirements must be disclosed at enquiry so we can confirm suitability. Suitability is confirmed per booking.
7. Consumer rights
Nothing in these terms excludes, restricts or modifies any consumer guarantees, rights or remedies under the Australian Consumer Law that cannot be excluded.
8. Liability
To the extent permitted by law, our liability is limited to resupplying the services or paying the cost of having the services resupplied. We are not liable for indirect or consequential loss except where liability cannot be limited by law.
9. Third-party services
Where third-party services (for example airports, venues, toll operators or payment processors) are involved, their terms and fees may apply in addition to ours.
10. Complaints and contact
Contact us at bookings@pepisconcierge.au or at Unit 15, 10 Lillian Fowler Place, Marrickville NSW 2204. We aim to respond promptly.
11. Governing law
These terms are governed by the laws of New South Wales, Australia.