Question 1

How do quotes and booking confirmations work?

Accepted Answer

Share your journey details and we will send a tailored quote. Your booking is confirmed only after you accept it and receive written confirmation.

Question 2

How do payments work?

Accepted Answer

Payment timing and methods are confirmed with your quote.

Question 3

What waiting time is included?

Accepted Answer

Any included waiting time and additional charges are shown in your quote.

Question 4

What happens if my flight is delayed?

Accepted Answer

Provide your flight details so pickup timing can be monitored and adjusted where possible. Additional waiting is handled according to your quote.

Question 5

How do I confirm luggage, child restraints or accessibility needs?

Accepted Answer

Share these requirements when enquiring so we can confirm the right vehicle and arrangement.

Question 6

Which vehicle will I travel in?

Accepted Answer

We use Mercedes-Benz V-Class vehicles. The configuration is confirmed around passenger and luggage requirements.

Question 7

What area do you cover?

Accepted Answer

Sydney and surrounding areas, with regional and long-distance travel by arrangement.

Question 8

How far in advance should I enquire?

Accepted Answer

Enquire as early as possible, particularly for airports, events and regional travel. Availability is confirmed for each booking.

Question 9

Can I book for another person?

Accepted Answer

Yes. Share the passenger's name, contact details where appropriate and complete itinerary.

Question 10

Can I include multiple stops or a return journey?

Accepted Answer

Yes. Include every planned stop and return timing so the complete journey can be quoted.

Question 11

How do changes, cancellations and refunds work?

Accepted Answer

Contact us as soon as your plans change. The terms confirmed with your quote and the Changes, Cancellations & Refunds policy apply.

Common questions

How do quotes and booking confirmations work?+